Frequently Asked Questions

To place an order, browse our shop, add items to your cart, and proceed to checkout. You will need to log in or create an account, then provide your delivery address and payment details to complete the order.

We accept bKash, Nagad, Rocket, Visa, Mastercard, and Amex. You can also pay via SSLCommerz payment gateway at checkout.

Inside Dhaka: 1-2 business days. Outside Dhaka: 2-4 business days. International shipping: 7-14 business days depending on your location. Free delivery is available for orders over ৳3000.

Yes! We offer easy returns and exchanges within 7 days of delivery, provided the product is unused, unwashed, and in its original packaging with all tags attached. Please visit our Return Policy page for more details.

After your order is shipped, you will receive a tracking number via SMS and email. You can also log in to your account to view the status of your order in real time.

Absolutely! All our sarees and textiles are authentic Tangail handloom products, directly sourced from skilled weavers in Tangail, Bangladesh. We partner with local artisan communities to preserve generations of weaving heritage.

You can reach us via WhatsApp, Telegram, email at support@puretangail.com, or by phone at +8801712084939. Our support team is available 7 days a week.

Yes, we welcome wholesale and bulk orders for boutique owners, retailers, and exporters. Please contact us directly for special pricing and bulk order arrangements.